Frequently Asked Questions

If you ordered as a guest user, return to the shipping bressaonline.com/order-tracking/ You can start the return process by visiting the page.

If you placed your order through your account as a registered user of bressaonline.com , My Account >My OrdersYou can find the details of the relevant order on the page. 

You can create a return request again for your products that have not passed 30 days after the invoice date.

If you placed your order through your account as a registered user of bressaonline.com, My Account >My Ordersfrom the relevant order details on the page.

Your return code will expire 7 days after creation. If you have not delivered your return package to the shipping branch or courier within this period and you are within the 30-day return period from the invoice date, you can receive your free return shipping code by initiating a return request.

If you made a purchase with the installment payment option, the refund will be returned by your bank to your card in installments.

The satisfaction of our valued customers is always a priority for us. If you wish to return your product, we will be happy to assist you as quickly as possible under the following conditions;

• You can return your products with all accessories that have not passed 30 days after the invoice date, the product protection tape has not been opened, the labels have not been removed, the labels have not been removed, used and are available for resale. Returns that do not comply with these conditions will not be accepted and will be returned to you on a counter payment basis. Therefore, when your products reach you, we recommend that you try it as soon as possible so that there is no damage to the product and its labels. You may return to us what you deem unsuitable as set out above.
• With Domestic Shipping, you can send your returns for free.
• You will be notified by email when your return shipment reaches us. After checking the compliance of the products with the terms of return, refunds for accepted return requests will be forwarded to your bank within 3 working days. Your refund will be made by your bank in accordance with your payment method; your purchases in installments will be returned in installments. You can follow the refund process by contacting your bank.
• In terms of health and hygiene, underwear, swimwear, cosmetics and food products cannot be returned.

• 30 days must not have passed since the invoice date,
• The original packaging of the product must be intact, unopened,
• The packaging of cosmetic products and products such as swimwear should be on the hygiene tape,
• The product protection tape should not be opened,
• Product labels, logos, if any, should not be removed,
• The product must be available for resale.

• If you would like to replace your unmodified products purchased on Bressaonline.com, we will be happy to assist you within the following conditions;

  • You can exchange your Bressa products that meet the exchange and return conditions from any Bressa store with your invoice within 30 days from the date of the invoice at the latest.
  • The exchange process can only be made in Bressa store. We cannot exchange Bressaonline.com products from our Boutique stores. You can exchange or return your Bressaonline.com products from Bressa stores that comply with the return conditions and Bressa Club branded Bressaonline.com products with any product from Bressa Club stores. You can get a Return Product Card in exchange for the returned product and use it with your ID card indefinitely in all Bressa, Bressa Club stores and Bressaonline.com. We remind you that only product exchanges can be made in our stores and no refunds can be made.
  • Exchanges of products purchased from Bressa Boutique stores are purchased only from the Boutique store where they were purchased; Product exchanges purchased from the Outlet store are only from Bressa Outlet stores; Product exchanges purchased from Bressa Seasons stores are only available from Bressa Seasons stores; and product exchanges purchased from Bressa Club store can only be made from Bressa Club stores.
  • Products purchased from our Strategic Partners cannot be exchanged.
  • We remind you that for gift product exchanges, you must carry your Gift Exchange Card with you and that gift exchanges cannot be refunded.
  • Products prepared in accordance with your wishes; products such as food that can deteriorate quickly or may pass the expiration date; products such as cosmetics, books, accessories with protective elements such as packaging, tape, seals and packages opened; exchange and return conditions do not apply to products such as underwear and swimwear that are not suitable for health and hygiene purposes.
  • Except for return and exchange, your legal rights are reserved in respect of products that are defective due to sales and do not meet the quality stated on them.
  • Exchanges of products purchased at Bressa Club Outlet stores can only be made at Bressa Club Outlet stores.

• Refunds for products approved for return will be forwarded to your bank to be returned to the card you paid for within 3 working days or returned in the same way in parallel with the payment method you used when purchasing the product. The period of reflection of your refund on credit cards is on average 1-3 business days, while in cash debit cards this process can be longer. We remind you that the process depends entirely on your bank and that Bressaonline.com cannot interfere with bank processes. Payment for products purchased in installments is returned in installments according to bank applications.