30% Discount for Bressa Club Members + Bressa Club Privileges

Frequently Asked Questions

Membership

a. You can also shop with a visitor ID without being a member of Bressaonline.com However, we recommend that you make purchases by creating a subscription so that you can track your orders through the system and contact you if necessary about your order, order status updates can be transmitted to you.

a. We recommend that you update this information from your account in case of changes, as all current information about your order will be shared through your contact information that you stated when creating a membership.

a. If you click on the “forgot password” button by entering your email address where you created a subscription to our system, your new password will be sent to your email address.

Services

Bressa has many services that will always make its customers feel privileged and special. To access all services of Beymenclick.

Bressa Consultant With the service, you can get style recommendations from Bressa’s sales consultants to suit your style, choose the right combinations from the most hit pieces of the season. On special occasions My Gift Advisor service, always with you for the most beautiful gift selections. The product you ordered from Bressaonline.com in the desired location In-Store Deliveryyou can pick up with the service, in case the store where you shop and the address where you want your products to be shipped are in the same city Bresssa 24 With ‘, we can send it to your address within 24 hours and Bressa with many other customer services are always with you.

We are pleased to offer you a comfortable and exclusive shopping experience of Bressa. Always for the best and personalized shopping to Bressa’s private customers In our VIP rooms tailor-made menus for you Private Shopping- Bressa Private You can buy the products you want by taking the service.Wardrobe service with you can choose the most hit pieces of the season, indispensable accessories for you in the comfort of your home, office, wherever you want,VIP Personal Care Service With it, you can have a pleasant home spa experience in the comfort of your home.

a. If you click on the “forgot password” button by entering your email address where you created a subscription to our system, your new password will be sent to your email address.

Shopping

a. After creating your Bressaonline.com membership or logging in, you can start shopping immediately. If you wish, you can search for the brand or products you are interested in; after checking the products you like, color and size options, you can add them to your cart and complete your shopping by filling in the delivery and payment information.

a. You can visit Bressaonline.com from all over Turkey and shop with your heart’s content.

a. Yes. The prices you see on Bressaonline.com are prices including VAT.

a. Yes. There is a separation of delivery and billing address on the checkout page. You can add the address to which you want to send a gift as the delivery address. Thus, the product you want to send a gift will be sent to the address you specified in the delivery.

a. Yes. There is a separation of delivery and billing address on the checkout page. You can add the address to which you want to send a gift as the delivery address. Thus, the product you want to send a gift will be sent to the address you specified in the delivery.

“a. If you write your request in the “Shipping Note” field on the checkout page for orders that you do not want to be sent by gift wrapping and want to do the packing yourself, the gift package will be sent with your order. If you forget to write in the note field, your request will be processed if you send it to our contact addresses (info@bressaonline.com). Gift packages cannot be sent on products that you have received from our strategic partners.”

Payment

a. For purchases made from Bressaonline.com, you can pay using the credit card of a bank of your choice.

b. You can pay with debit cards and cash payment (ATM) cards.

c. You can make your shopping fast and easy with BKM Express.

d. Payment cannot be made with Credit Cards belonging to foreign banks.

a. We cannot take orders with payment option at the door yet.

a. Yes. You can redeem your points and query your balance by clicking Bressa Club under the field where you fill in your credit card information on the checkout page.

a. Yes. On the checkout page, you can use your card and query your balance by clicking the Return Loading Card option under the field where you fill in your credit card information.

a. On the shopping cart page, you can use our campaigns by entering your promotional coupon code corresponding to the products in your cart in the “Coupon Code” field located under the order summary screen and clicking on the “Apply” option. Make sure you see your coupon discount in the order summary discount area.

a. Yes. On the checkout page, you can use the card of your choice and query your balance by clicking Treasure Card and Gift Card under the field where you fill in your credit card information.

Security

a. When making a payment, the information about your credit card is encrypted using 128bit SSL and automatically reaches the bank where the payment is made and the authorization is obtained. During this process, your information is only sent to the bank and is not stored by Bahtiyar Işın (Bressa)

a. Your credit card information is not stored by Bahtiyar IŞIN (BRESSA)

a. Your membership registration and the credentials you provide during shopping are stored in accordance with the membership agreement.

Delivery

a. Products sold through Bressaonline.com are limited to store stocks. After the customer order, the stock of the product in the stores is checked, since the stock is exhausted, the customer is informed about the products that are not available and his payment is returned.

a. All products purchased from Bressaonline.com are shipped within 1-4 working days. Intra-Istanbul shipments delivered to the cargo have an estimated arrival time of 1 working day and 1 to 4 working days for non-Istanbul shipments. The shipping company will deliver your order — business days — to the address you specified between 09.00-18.00.

a. Your orders of 250 USD or more purchased from bressaonline.com are delivered free of charge.

a. The estimated arrival time between 1 business days inside Istanbul and 1 to 4 working days outside Istanbul is expected to arrive at the address you specified for your orders. If you cannot find your address on the day of arrival, your shipment is delivered to the delivery office of the shipping company by leaving a notice note at your door by the shipping company. Your shipments not received from the distribution office within 3 working days are returned to Bressaonline.com or the warehouse of our strategic partners. Your products sent by Bressa arriving at the warehouse can be sent back to your name after contacting you and making the necessary arrangements. If you are unavailable or if your order consists of products from our strategic partners, your order will be cancelled and returned as you paid the fee.

a. If there is a situation in the case of crushing, deformation, wetness or damage to the product when the cargo is delivered to you, check the condition of your products by opening the parcel together with the cargo officer. If you have any damage to the products, ask the shipping authority not to pick up the products and keep a record. The recorded products will be delivered by the shipping company to Bressaonline.com and the products will be exchanged by us.

Returns & Exchanges

If you ordered as a guest user, return to the shipping bressaonline.com/order-tracking/ You can start the return process by visiting the page.

If you placed your order through your account as a registered user of bressaonline.com , My Account >My OrdersYou can find the details of the relevant order on the page. 

You can create a return request again for your products that have not passed 30 days after the invoice date.

If you placed your order through your account as a registered user of bressaonline.com, My Account >My Ordersfrom the relevant order details on the page.

Your return code will expire 7 days after creation. If you have not delivered your return package to the shipping branch or courier within this period and you are within the 30-day return period from the invoice date, you can receive your free return shipping code by initiating a return request.

If you made a purchase with the installment payment option, the refund will be returned by your bank to your card in installments.

The satisfaction of our valued customers is always a priority for us. If you wish to return your product, we will be happy to assist you as quickly as possible under the following conditions;

  • You can return your products with all accessories that have not passed 30 days after the invoice date, the product protection tape has not been opened, the labels have not been removed, the labels have not been removed, used and are available for resale. Returns that do not comply with these conditions will not be accepted and will be returned to you on a counter payment basis. Therefore, when your products reach you, we recommend that you try it as soon as possible so that there is no damage to the product and its labels. You may return to us what you deem unsuitable as set out above.
  • With Domestic Shipping, you can send your returns for free.
  • You will be notified by email when your return shipment reaches us. After checking the compliance of the products with the terms of return, refunds for accepted return requests will be forwarded to your bank within 3 working days. Your refund will be made by your bank in accordance with your payment method; your purchases in installments will be returned in installments. You can follow the refund process by contacting your bank.
  • In terms of health and hygiene, underwear, swimwear, cosmetics and food products cannot be returned.
  • 30 days must not have passed since the invoice date,
  • The original packaging of the product must be intact, unopened,
  • The packaging of cosmetic products and products such as swimwear should be on the hygiene tape,
  • The product protection tape should not be opened,
  • Product labels, logos, if any, should not be removed,
  • The product must be available for resale.
  • If you would like to replace your unmodified products purchased on Bressaonline.com, we will be happy to assist you within the following conditions;

    • You can exchange your Bressa products that meet the exchange and return conditions from any Bressa store with your invoice within 30 days from the date of the invoice at the latest.
    • The exchange process can only be made in Bressa store. We cannot exchange Bressaonline.com products from our Boutique stores. You can exchange or return your Bressaonline.com products from Bressa stores that comply with the return conditions and Bressa Club branded Bressaonline.com products with any product from Bressa Club stores. You can get a Return Product Card in exchange for the returned product and use it with your ID card indefinitely in all Bressa, Bressa Club stores and Bressaonline.com. We remind you that only product exchanges can be made in our stores and no refunds can be made.
    • Exchanges of products purchased from Bressa Boutique stores are purchased only from the Boutique store where they were purchased; Product exchanges purchased from the Outlet store are only from Bressa Outlet stores; Product exchanges purchased from Bressa Seasons stores are only available from Bressa Seasons stores; and product exchanges purchased from Bressa Club store can only be made from Bressa Club stores.
    • Products purchased from our Strategic Partners cannot be exchanged.
    • We remind you that for gift product exchanges, you must carry your Gift Exchange Card with you and that gift exchanges cannot be refunded.
    • Products prepared in accordance with your wishes; products such as food that can deteriorate quickly or may pass the expiration date; products such as cosmetics, books, accessories with protective elements such as packaging, tape, seals and packages opened; exchange and return conditions do not apply to products such as underwear and swimwear that are not suitable for health and hygiene purposes.
    • Except for return and exchange, your legal rights are reserved in respect of products that are defective due to sales and do not meet the quality stated on them.
    • Exchanges of products purchased at Bressa Club Outlet stores can only be made at Bressa Club Outlet stores.
  • Refunds for products approved for return will be forwarded to your bank to be returned to the card you paid for within 3 working days or returned in the same way in parallel with the payment method you used when purchasing the product. The period of reflection of your refund on credit cards is on average 1-3 business days, while in cash debit cards this process can be longer. We remind you that the process depends entirely on your bank and that Bressaonline.com cannot interfere with bank processes. Payment for products purchased in installments is returned in installments according to bank applications.

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